Dunning, credit collection (or debt collection) are terms that indicate essentially the same mode of relationship between different subjects, the same operating context and the same process that identifies an organization that has an important impact on the economy and on people’s lives.
In the first section of this whitepaper, we will attempt to answer some general questions about the current context and future prospects. In the second section, we will see how the emphasis must be shifted from the mere execution of collection activities to the design of a broader customer experience obtained through accurate, profiled, and interactive solutions. In the case of credit collection, the most successful digital strategies are those where successful digital strategies are the ones that are increasingly personalized.
A third section will then explain how evolved platforms, at the service of companies and public bodies, can contribute to optimizing the time and costs of the search and collection of insolvencies, and we will emphasize once more the role that communication plays within increasingly structured and automated processes.
The fourth section will look at innovative methods of transforming communications and reminders into opportunities for contact with customers. This includes methods and tools such as those developed by Doxee to help businesses and public agencies build a truly unique Digital Customer Experience.
Your customers are not numbers, they’re people. Doxee ix, Doxee Pvideo® and Doxee Pweb® products can improve the customer's perception of your company and your products. Thanks to personalized and engaging videos by Doxee Pvideo® and Pweb®'s interactive micro-websites based on HTML5, we’ll help you explain and convey complex content in a clear and effective way.
Frees your creativity: with personalized videos, storytelling has no limits and can be adapted to any type of customer, thanks to personalized content. Integrated speech synthesis ensures personalized and detailed narration up to the single variable field.
Our interactive microsite service combines the flexibility and interactivity of a web page with the ability to engage personalized content, maximizing conversion rates and providing your customers with rich and personalized information based on their tastes and needs.