There is a large and strategic sector that, perhaps more than any other in recent times, has experienced a rapid and radical change: we are talking about the Utility Industry. If until a few years ago the market for electricity, gas, water, internet, and telephony was monopolized by a few large, longstanding players, today, everything has changed today. The market has opened up very quickly, players have multiplied, and the playing field has become hyper-competitive.
Customer churn is that moment when a customer stops being a customer. In such a hyper-competitive market, changing providers has never been easier for customers, and for the company, never more troublesome. Keeping customer churn under control, therefore, is an absolute urgency for companies in the Utilities and Energy sector.
Find out how to monitor, analyze, and reduce the churn rate with new personalized customer care tools. Download the ebook!
Your customers are not numbers, they are people. Doxee ix, Doxee Pvideo®, and Doxee Pweb® products can improve the customer's perception of your company and your products. Thanks to personalized and engaging videos by Doxee Pvideo® and Pweb's interactive micro-websites based on HTML5, we’ll help you explain and convey complex content in a clear and effective way.
Frees your creativity: with personalized videos, storytelling has no limits and can be adapted to any type of customer, thanks to personalized content. Integrated speech synthesis ensures personalized and detailed narration up to the single variable field.
Our interactive microsite service combines the flexibility and interactivity of a web page with the ability to engage personalized content, maximizing conversion rates and providing your customers with rich and personalized information based on their tastes and needs.