Data Act and Vendor Risk Reduction in Customer Communications

Why vendor switching is now a governance issue

With the European Data Act, vendor lock-in is no longer just a technical or procurement concern. The ability to change cloud vendors has become a matter of compliance, operational resilience, and corporate governance.

For organizations managing regulated Customer Communications, such as bills, policies, contracts, and regulatory notices, this shift is critical. Proprietary templates, complex workflows, and long-term document archives can make switching vendors costly, risky, and difficult.

What you will learn

Download the executive brief to understand:

• Why the Data Act changes cloud switching requirements
• The key deadlines for 2025, 2026, and 2027
• Why CCM platforms are particularly exposed to vendor lock-in
• Five indicators to assess switching readiness
• What organizations should do now to reduce vendor risk

Download the Executive Brief

Learn how to turn switching readiness into a measurable governance priority.