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case study

An innovative customer care tool to improve the relationship with customers even in the most delicate phases: The personalized and interactive video by E.ON

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52% of users watched the video to the end and 37% clicked on a call to action. Find out why E.ON chose a personalized and interactive communication!


E.ON is one of the largest privately-owned energy operators in the world, with about 75,000 employees, serving over 50 million customers in Europe and Turkey. In Italy, E.ON is one of the leading energy operators and is committed to selling innovative and efficient solutions to consume less and better, to over 900,000 customers.

Putting the customer at the center of the business for E.ON means deepening understanding and forging lasting relationships so that we can all become energy partners. It is precisely in this context that E.ON’s initiative for the soft collection of credit is placed. It’s an initiative aimed at supporting customers in the payment process, putting their needs at the center, but also at reducing waste, thanks to the digitalization and innovation of recovery processes.

E.ON has decided to rely on Doxee and specifically on Doxee Pvideo® personalized videos for creating a personalized and interactive video that reminds customers to pay their bills on time.

The video, therefore, turns out to be a real tool for soft collection of credit, but also for customer care, since debt initiatives can also be a critical moment for the companies themselves and for their relationship with customers. Learn more!

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Doxee interactive experience

Your customers are not numbers, they’re people. Doxee ix, Doxee Pvideo® and Doxee Pweb® products can improve the customer's perception of your company and your products. Thanks to personalized and engaging videos by Doxee Pvideo® and Pweb®'s interactive micro-websites based on HTML5, we’ll help you explain and convey complex content in a clear and effective way.

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Doxee Pvideo®

Frees your creativity: with personalized videos, storytelling has no limits and can be adapted to any type of customer, thanks to personalized content. Integrated speech synthesis ensures personalized and detailed narration up to the single variable field.

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Doxee Pweb®

Our interactive microsite service combines the flexibility and interactivity of a web page with the ability to engage personalized content, maximizing conversion rates and providing your customers with rich and personalized information based on their tastes and needs.

The personalized and interactive video by E.ON