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case study

The Italian Postal Service
and Doxee Pvideo®: interactive
video to explain new solutions to customers, helping them safely use digital channels according to PSD2

Download now the case study!


According to PSD2 Poste Italiane chose Doxee to create the interactive video tutorial that would explain all the steps that customers must follow


The decision to use video, compared to a traditional explanation by text alone, is strategic because video is the best tool to convey information and make it interesting. In this case, video is a useful tool for explaining complicated concepts that could be difficult or even boring to read.

Why did Italian Postal choose Doxee

  • With Doxee, it was possible to create an interactive video with text, images and audio that explains each step of the process and guides the viewer through the whole path in a precise way.

  • The Doxee Pvideo® is interactive. Customers can click on special calls-to-action directly in the video. Through these links, customers can navigate through the various choices and follow the explanations and steps related only to the products/services the customer uses.

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Doxee Interactive Experience

Your customers are not numbers, they ’re people. Doxee iX, Doxee Pvideo®, and Doxee Pweb® products can improve the customer's perception of your company and your products. Thanks to personalized and engaging videos by Doxee Pvideo® and Pweb's interactive micro-websites based on HTML5, we’ll help you explain and convey complex content in a clear and effective way.

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Doxee Pvideo®

Frees your creativity: with personalized videos, storytelling has no limits and can be adapted to any type of customer, thanks to personalized content. Integrated speech synthesis ensures personalized and detailed narration up to the single variable field.

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Doxee Pweb®

Our interactive microsite service combines the flexibility and interactivity of a web page with the ability to engage personalized content, maximizing conversion rates and providing your customers with rich and personalized information based on their tastes and needs.

The Italian Postal Service and Doxee Pvideo®