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case study

Municipality of Palermo: A personalized and interactive video for a digital citizenship

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Find out why the Municipality of Palermo chose to include a personalized video within the TARI payment notice. Download the free case study to learn more!


The Municipality of Palermo is the capital of the Sicily region and the fifthlargest Italian city by number of inhabitants.

The Municipality needed to inform its citizens about the online and digital services made available by the administration and encourage them to use them. Its goals were to:

  • Increase the number of Digital Citizens enrolled in the municipal web portal
  • Transform the physical counter into a virtual counter in order to decrease queues at physical locations
  • Make payment services more immediate and easy to use (for payments such as TARI, school canteens, and other fines)
  • Move towards total dematerialization

Upon the request and agreement of the Municipality of Palermo, SISPI Sistema Palermo Informatica S.p.A selected the Doxee Pvideo® personalized and interactive video solution to reach the largest number of citizens through a communication campaign included in the notice announcing the expiration of the TARI bill.

What results have been achieved? Find out in the free case study!

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Doxee interactive experience

Your customers are not numbers, they’re people. Doxee ix, Doxee Pvideo® and Doxee Pweb® products can improve the customer's perception of your company and your products. Thanks to personalized and engaging videos by Doxee Pvideo® and Pweb®'s interactive micro-websites based on HTML5, we’ll help you explain and convey complex content in a clear and effective way.

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Doxee Pvideo®

Frees your creativity: with personalized videos, storytelling has no limits and can be adapted to any type of customer, thanks to personalized content. Integrated speech synthesis ensures personalized and detailed narration up to the single variable field.

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Doxee Pweb®

Our interactive microsite service combines the flexibility and interactivity of a web page with the ability to engage personalized content, maximizing conversion rates and providing your customers with rich and personalized information based on their tastes and needs.

Municipality of Palermo: A personalized and interactive video for a digital citizenship