Eni gas e luce and Doxee: 360° digitalization

The digitization path by Eni gas e luce and Doxee has made it possible to go from 15% to about 30% of digital customers in 24 months. Learn more, download the Case Study!

Eni gas e luce is a company founded in July 2017 and 100% controlled by Eni SpA for the retail and business market of gas, electricity, and energy solutions, and it has more than 9 million customers in Europe.

Eni gas e luce has always been a digital organization, open to innovation, ideas, and new technologies for improving the entire customer journey and optimizing the use of energy. With these objectives in mind, Eni gas e luce has entered into a collaboration with Doxee to:

• Create post-billing and credit communication services for consumer customers
• Enrich the digitization process of its customer base with innovative and interactive back-end services

Doxee is the ideal supplier to meet the needs of Eni gas e luce, which adopts all three Doxee product lines: Doxee interactive experience (ix), Doxee paperless experience (px) andDoxee document experience (dx). Doxee products have enabled Eni gas e luce to transform communication processes through digital transformation, moving from mandatory communications to new digital experiences.