IDC: Customer Engagement and CCM

Mobile devices, cloud services, social networks, and other technologies are combining to drive different types of customer interactions and push enterprises toward a customer-driven digital transformation of critical communications. This paper examines the rise of cloud-based omni-channel CE/CCM platforms and also looks at the role of CE/CCM platform vendor Doxee in this strategically important market.
IDC Paper iPad

Alcuni dei clienti che ci hanno scelto