Gartner Report:    Three Steps to Enrich the Customer Experience With Contextualized Communications

 

This document draws on interactions with Gartner clients developing strategies and selecting tools for customer communications and the customer experience. It also draws on discussions of product strategies and roadmaps with CCM and WCM technology vendors.

 

 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

 

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