Doxee for Fastweb: Transformation and Customer Experience

 

Doxee capabilities allowed Fastweb to address all critical issues listed and deployed the Doxee Enterprise Communication platform for all customer communication needs. This included consumer and business bills, dunning letters and supply chain.

 

Campaign results:

• Substantial cost savings in print and mail documents (12%)

• Digital transformation of customer experience (Interactive Comunications)
• Less inbound calls for undelivered invoice (15%)
• Increased customer loyalty and satisfaction

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