The value of Digital Transformation in the Utilities sector: Engie chooses personalization to improve the Customer Experience


Download now the Case Study!


Engie chose to add an interactive offering to the standard communication, which involves customers more and favors the use of the bill, considerably improving their CX.


Engie started its process of digitizing the Customer Experience with the goal of increasing customer loyalty and decreasing customer churn. Discover all the features of Engie's interactive offering. 

Trusted by hundreds of Enterprise Companies and Government Institutions



Doxee interactive experience

Your customers are not numbers, they ’re people. Doxee ix, Doxee Pvideo®, and Doxee Pweb® products can improve the customer's perception of your company and your products. Thanks to personalized and engaging videos by Doxee Pvideo® and Pweb's interactive micro-websites based on HTML5, we’ll help you explain and convey complex content in a clear and effective way.

IX logo bianco-01

Doxee Pvideo®

Frees your creativity: with personalized videos, storytelling has no limits and can be adapted to any type of customer, thanks to personalized content. Integrated speech synthesis ensures personalized and detailed narration up to the single variable field.

DOXEE-Illustrazioni_IX-02 (1)

Doxee Pweb®

Our interactive microsite service combines the flexibility and interactivity of a web page with the ability to engage personalized content, maximizing conversion rates and providing your customers with rich and personalized information based on their tastes and needs.

Engie chooses personalization to improve the Customer Experience